Roma
Via Napoli 65, 00184
+39 06 772 50 136
+39 06 770 70 449
Via Barberini 29, 00187
+39 06 772 50 136
+39 06 770 70 449
Rende
Rende (CS)
Contrada Cutura 119, 87036
  /  Vocal Virtual Assistant

VVAssistant is a voice assistant that can be integrated in any kind of digital content; it talks to the user and helps him during navigation.

WHY VVA?
Market trends show how users are getting used to interact with their electronic devices through. voice commands. From Siri to Google Assistant, from Whatsapp to Messenger, audio is getting the better of writing.

 

HOW DOES IT WORK?
The user can interact with the voice assistant on any mobile platform (iOS and Android) though the application: to navigate around the website or a digital content, he will only need to question the VVAssistant to obtain the answer he’s looking for and solve any kind of issue.

 

INDIPENDENT AND POWERFUL
The digital content (website or any other application) can be mapped inserting the areas of knowledge (Corpus) and the dictionaries (Thesaurus) which, based on their definition, will determine the quality of interaction of the voice assistant.

FUNCTIONALITIES

MOBILE APP

  • Possibility of using voice, text, pictures and photos to question the system
  • Multilingual interaction
  • Multi-channel communication: VoIP call, voice call, messaging, chat
  • Chronology of the customer’s interaction
  • Possibility of opening a ticket for remote assistance
  • Customer profiling
  • Modular access: IP identification, MAC address, information given by the user
  • Smartphone integration: voice calls, agenda, calendar, GPS, etc.
  • Personalization: vocal or textual activation, font size, chronology

  WEB APP

  • Managing templates (domaines of interaction with the user)
  • Managing and setting up users and profiles
  • Managing tickets to support the customer when the system doesn’t answer
  • Client association with the templates of every domaine
  • Managing corpus (dictionaries and interactive connections of every domaine)
  • Consulting interactions associated with users and/or domaines
  • Researching and managing interactions
  • Reports of interactions and tickets /Data Analytics, Business Intelligence)
  • Managing tickets on a call center mode
  • Possibility for the operator to send multimedia answers: texts, photos, images and documents
  • Possibility of contacting the user through VoIP calls, voice, messaging, chat

SUPPORT

VVAssistant integrates the work of call centers: clients’ most issues can besolved directly by VVA. If the interaction of an operator is needed, the vocal
assistant informs him beforehand on the type of solution searched and supports him through its research. At the end of it, the call center operator can send a push notificationon the user’s app with the answer he needed.

ADVANTAGES

VVAssistant is incredibly time saving in the support and training activities and, as a consequences, optimizes both investments and expenses. The vocal virtual assistant improves the user experience and the customer care, wins your customers loyalty simplifying support and navigation.

EDUCATION

The voice assistant supports training: trainee can use it to learn complex processes, test how they solve problems and navigate through training manual. VVAssistant integrates, organizes and accelerates the quality of education, controlling the organization of the processes, defining and monitoring KPIs.

SAVE TIME, SAVE MONEY

SUPPORT

VVAssistant integrates the work of call centers: clients’ most issues can besolved directly by VVA. If the interaction of an operator is needed, the vocal
assistant informs him beforehand on the type of solution searched and supports him through its research. At the end of it, the call center operator can send a push notificationon the user’s app with the answer he needed.

ADVANTAGES

VVAssistant is incredibly time saving in the support and training activities and, as a consequences, optimizes both investments and expenses. The vocal virtual assistant improves the user experience and the customer care, wins your customers loyalty simplifying support and navigation.

EDUCATION

The voice assistant supports training: trainee can use it to learn complex processes, test how they solve problems and navigate through training manual. VVAssistant integrates, organizes and accelerates the quality of education, controlling the organization of the processes, defining and monitoring KPIs.

SAVE TIME, SAVE MONEY

PCCUBE &
VVA

Depending on your needs, VVAssistant is available with a monthly fee, annual fee or on the basis of consumption; it can be run independently or with the support of our technicians.

For more information, please email us at prodotti@pccube.com and we’ll get back to you.

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