{"id":4472,"date":"2019-07-24T16:48:07","date_gmt":"2019-07-24T14:48:07","guid":{"rendered":"http:\/\/www.pccube.com\/?p=4472"},"modified":"2020-12-09T12:14:46","modified_gmt":"2020-12-09T11:14:46","slug":"vvassistant-vantaggi-assistente-vocale-virtuale","status":"publish","type":"post","link":"https:\/\/www.pccube.com\/en\/vvassistant-vantaggi-assistente-vocale-virtuale\/","title":{"rendered":"VVAssistant: the benefits of a vocal virtual assistant"},"content":{"rendered":"

The vocal virtual assistant<\/strong> is a voice assistant integrated<\/strong> in a digital content, for example a website, which supports the users during navigation.<\/p>\n

VVAssistant is not only useful to users who are looking for information or trying to solve a problem, but it is also an important auxiliary tool for call centers and trainees.<\/p>\n

Which are VVA\u2019s benefits?<\/p>\n

User<\/strong><\/p>\n

Some digital content are full of information. Finding what we\u2019re looking for is not always easy, mostly because sometimes these information are put in a disorganized and confusing structure and the sections that gather them make the browsing experience more complex for us.With the support of a voice assistant<\/strong> the user can ask the smartphone a question and wait to be redirected on the page containing the answer. Therefore it\u2019s a tool that supports, accelerates and makes the navigation more efficient. The more complex a content is, the better will be the positive impact of VVAssistant.VVA\u2019s utility is not confined to an improvement of the user experience within complex contents: often users\u2019 problems are linked to simple functions, such as recovering a lost password, that are extremely time-consuming.<\/p>\n

A voice assistant<\/strong> optimizes all the requests that we don\u2019t always want to dedicate our time to, maybe because they\u2019re repetitive or mechanical. Moreover, VVA gathers the chronology of our interactions: this means that if in the future the issue arises again, it would be fixed in no time at all.<\/p>\n

Call center<\/strong><\/p>\n

Phoning a call center can make us anxious sometimes: we fear starting endless phone calls that may not help us at all. Call center operators not always have the structures and instruments to do their best at work. A call center tries to help clientsbut often waiting times and their efficacy do not create a high level of satisfaction.<\/p>\n

The VVAssistant is integrated in a website and becomes a very useful instrument for a call center: first of all it replaces the call center for all easy tasks (like recovering lost passwords) that can be managed in an automated way; secondly, if a user needs to talk to an operator, the latter is informed beforehand on the type of request he will have to fix and, at the same time, he has a support that allows him to easily map the contents of a website accelerating the research for a solution.<\/p>\n

The operator can later update the dictionaries of the virtual assistant<\/strong>, automating that same request for future ones.It\u2019s clear how the whole call center department benefits from the integration of a voice assistant<\/strong>: it will have more operators who will be able to focus on those few issues where human interaction is still needed.<\/p>\n

Trainee<\/strong><\/p>\n

The voice assistant<\/strong> can be integrated in any kind of digital content, not only websites, and this implicates another important benefit. Think about manuals or digital contracts with hundreds of pages: thanks to VVAssistant, scrolling down and searching a specific content will be immediate.VVA also becomes a training tool: a trainee has the chance to easily search for indications and steps to follow to do a certain job, become more independent, monitor KPIs that define the efficacy of his job and generally improve the quality of his education.<\/p>\n

Company<\/strong><\/p>\n

The benefits for consumers, call centers and trainees translate into a huge advantage for the company that uses the vocal virtual assistant: it saves time and money.VVAssistant can be integrated in any type of digital content. For more information please email us at prodotti@pccube.com<\/u>.<\/p>\n","protected":false},"excerpt":{"rendered":"

The PC Cube vocal virtual assistant<\/p>\n","protected":false},"author":8,"featured_media":4474,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"class_list":["post-4472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["it","en"],"languages":{"it":{"title":true,"content":true,"excerpt":true},"en":{"title":true,"content":true,"excerpt":true}}},"yoast_head":"\nVVAssistant: the benefits of a vocal virtual assistant - Pc Cube<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pccube.com\/vvassistant-vantaggi-assistente-vocale-virtuale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VVAssistant: the benefits of a vocal virtual assistant - 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